Refund Policy

Products purchased from Twin Cedars, LLC and its subsidiaries, may be shipped from 3rd party sources such as manufacturers, warehouses and distribution points, or they may be shipped directly by us.  It is important to know which method is used, as our refund policy varies depending upon sources and our ability to resolve refund issues.

Most of the products we handle carry a manufactures warranty.  If you receive a product that does not work, you should first exercise that warranty. 

If you did not receive the product you ordered, or ordered a product you do not want, and the product was shipped directly from us, we will refund the purchase price of the product by crediting your account if you paid by credit card, or by check if you paid any other way.  The product must arrive at our office in condition to be resold - all original package material, documentation, etc. must accompany the product. 

If you did not receive the product you ordered, or ordered a product you do not want, and the product was shipped from anywhere other than our office, we will assist you in obtaining a refund according to the refund policy of the vendor from whom you purchased the product.

Services purchased from Twin Cedars, LLC, and its subsidiaries, may be canceled or suspended by written instruction (email is acceptable).  With some services we offer annual subscriptions featuring monthly payments as a benefit to our customers.  The price of such subscriptions is the full annual payment at the time of sale, regardless of how it is collected.  With certain services we may incur costs in excess of the currently paid portion of a subscription.  At our sole discretion we may require payments sufficient to cover our expenses, or withhold services until payments are sufficient to offset costs.  Generally services and subscriptions are not refundable once work has been undertaken on behalf of the customer.  Exceptions to this rule would be if no work has been done,  when we do not perform as we have advertised, or when we have made an error, or omission.  We may refund all or part of only those fees you have paid.